Until recently marketing relied heavily on “push” strategies, like expensive ad buys. The online marketplace has shifted, and so has the way we approach marketing. With changes from Google, Trip Advisor, Facebook and Yelp, some of the most powerful marketing is done by your customers. Make them happy, and it will show on the books. Contact us to bring your customer relationship management to the next level.
As part of our online reputation monitoring, we will keep track of who is talking about your business and what they are saying on a variety of sites. From there, we will provide a sentiment analysis and recommendations to help identify possible areas of improvement. We can also provide customer response training for members of your team responsible for social media or review sites.